Zendesk Interoperability
Bring elite autonomous AI agents directly to your main ticket queue natively.
Omnichannel Support in One Integration
The Inquiru Zendesk integration is built to handle both asynchronous and real-time communication seamlessly. A single connection manages standard email/web-form tickets as public comments, and instantly hooks into the live Zendesk Messaging widget using the Sunshine Conversations API.
Native Live Chat & Sunshine Conversations
Deploy the AI agent directly into your live chat panel. We provide a 1-click webhook registration process that creates a custom Sunshine integration under the hood. The AI replies directly in the active chat window with zero latency.
Seamless Agent Workspace Handoff
When the AI hits a confidence threshold or the customer requests a human, control is instantly escalated. The conversation drops directly into the Zendesk Agent Workspace, maintaining 100% of the conversation context for your human support team.
Multimodal File Support
Customers can drop PDFs and images (JPG, PNG, WebP) directly into the Zendesk chat widget or email attachments. Inquiru natively forwards these files to the agent's multimodal vision model, allowing it to read receipts, parse documents, and describe screenshots.
Strict Webhooks & Loop Prevention
Enterprise-grade webhook reliability. We utilize Zendesk's HMAC signature verification to secure payloads. More importantly, Inquiru enforces role-based trigger conditions (ensuring triggers only fire on End User replies) to structurally eliminate any risk of infinite AI-to-AI loops.
Dedicated AI Personas
Connect your API token through a dedicated "AI Support Agent" team member profile in Zendesk. This ensures that every automated reply is clearly branded, rather than looking like an email sent from a generic system admin account.
Automatic Ticket Routing
Agent responds to Zendesk workspaces via webhook triggers. When encountering a scenario below their confidence limit, the Agent can intelligently "Assign to Group" (e.g. Billing vs Tech) or Assign to explicitly available Zendesk Humans.
Tag & Macro Management
Provide specific "Add Tags" skills to label VIP customers automatically on ZD. Allow your agent to fire predefined Zendesk Macros directly against the ticket context during resolution.