Customer.io
Understand dynamic user journeys and behavioral events during chat.
Journey Tracking
Map the customer's exact app journey. The agent knows if they just completed onboarding or encountered an error in the checkout flow.
Trigger Events
The AI can push behavioral events back into Customer.io to trigger specific email sequences based on the chat outcome.
Attribute Enrichment
Person attributes and segment memberships from Customer.io are available to the agent on demand, with allowlists controlling exactly which fields it can read.
Close the Loop
Because Inquiru both reads journey data and writes events back, a single support chat can pull a customer out of a churn campaign or kick off a win-back flow automatically.