Slack Integration

Internal IT support bots and proactive workflow notifications.

Internal Support Bot

Deploy Inquiru into your workspace as a Slack App. Employees reach the agent via DMs or @mentions in channels, with configurable response modes and channel restrictions so the bot only speaks where you want it to.

Slack Assist: Ask Your Team

With two-way Slack Assist, an AI agent that gets stuck can post the question to a team thread, wait for a teammate's reply, and relay a polished answer back to the customer. Your experts stay in Slack while the AI does the front-line work.

Teach the Agent from Slack

@mention the Inquiru bot to save, list, edit, or delete knowledge notes without opening the dashboard. A quick "@Inquiru remember: the promo code expires Friday" is instantly added to the agent's knowledge base.

Proactive Alerts

Agents handling customer chats can post one-way notifications to specific Slack channels when VIP customers write in, when escalations fire, or on any trigger you define.