Built-in Helpdesk
A complete, native ticketing system for your team. You don't need Zendesk or Intercom to deliver world-class support.
Ticket Queues & Views
Organize incoming conversations into customizable queues. Create smart filters based on tags, priority, channels, or SLA status so your agents always know what to work on next.
Agent & AI Collaboration
When the AI can't resolve an issue, it seamlessly escalates the ticket to your human agents. Your team can step into the conversation natively within the Inquiru dashboard.
Customer Profiles
Get a holistic view of every customer. The built-in Customers View consolidates past tickets, VIP status, and context from integrated CRMs right next to the active conversation.
Agent Presence & Collision
See exactly who is viewing or replying to a ticket in real-time. Avoid duplicate work with agent collision detection and online presence indicators for your entire team.
Full Ticket Workflows
Manage status, priority, public replies, and private internal notes on every ticket, with a complete history of each change. Everything your team expects from a mature helpdesk, without a second subscription.
Agent Groups & Roles
Organize your team into groups like Billing or Technical, route tickets to the right group automatically, and control what each teammate can see and do with role-based permissions.