Deep Analytics Reporting

Ensure quality via exhaustive telemetry across all customer interactions.

Agent Performance Metrics

View total conversations, real-time Resolution Rates, Escalation Rates, and Average Confidence Scores (per agent). Spot exactly which agents need confidence thresholds dynamically tuned.

Confidence Histograms

All AI messages are grouped into 0.1-wide confidence buckets. A spike in low-confidence means the agent is frequently uncertain and requires more knowledge source tuning. We flag every low-confidence session automatically for QA review.

Credit Tracking

Track exhaustive Credit consumption across all agents and channels. View forecasted 30-day usage directly in the reporting dashboard.