Klaviyo Integration

Pull live customer segments to inform agent context.

Segment Awareness

Agents automatically check Klaviyo before responding. If a user is in the "Churn Risk" segment, the agent adopts a more conciliatory tone.

Marketing Events

The AI can see recent email opens and clicks, allowing it to provide hyper-personalized support regarding active promotions.

Profile Properties on Demand

The agent fetches the customer's Klaviyo profile only when the conversation needs it, then caches it for the session. You control which properties are exposed through attribute allowlists.

E-commerce Ready

Klaviyo's commerce data (recent orders, predicted lifetime value, and product affinities) gives the agent real purchase context, so "where is my stuff?" gets answered with specifics instead of a generic reply.